01 — Desks
Six dedicated channels.
| Enquiry type | Desk | |
|---|---|---|
| Investor Relations (Professional Investors) | Investment Manager | [[email protected]] |
| Office of the Board | Directors | [[email protected]] |
| Compliance (MLRO / DMLRO / FATCA / Data Protection) | Compliance Officer | [[email protected]] |
| Whistleblowing / Speak-up | Independent channel | [[email protected]] or [external whistleblowing portal URL] |
| Media | Office of the Board | [[email protected]] |
| Service providers | Operations | [[email protected]] |
02 — Registered office
Tortola, British Virgin Islands.
Amberstone Capital Group SPC Ltd.
c/o Quijano & Associates (BVI) Limited
Mandar House, 3rd Floor, Suite 301
P.O. Box 3159, Road Town
Tortola, British Virgin Islands
BVI FSC Reference: [BVI FSC Reference Number]
03 — Response standards & escalation
Service-level commitments.
| Enquiry type | Acknowledgement | Substantive response |
|---|---|---|
| Investor Relations (Professional Investors) | Within 1 Business Day | Within 3 Business Days |
| Office of the Board | Within 2 Business Days | Within 5 Business Days |
| Compliance — MLRO / DMLRO / FATCA / Data Protection | Within 1 Business Day; same-day for time-sensitive AML / CFT matters | Within 5 Business Days, or sooner where statute requires |
| Whistleblowing — independent channel | Within 7 calendar days, where contact details are provided | Status update within 30 days, subject to investigative constraints |
| Media | Within 3 Business Days | Within 5 Business Days |
| Service providers | Within 2 Business Days | Within 5 Business Days |
Escalation route: Investor Relations → Director (Operations / Compliance) → Office of the Board. Each escalation is recorded in the Compliance Officer's enquiry log and reviewed at the quarterly compliance dashboard.
04 — Languages & business hours
How and when we engage.
| Working language | English (institutional, professional working language) |
| Additional languages | Swahili (Director Massanja, native) · [Spanish — to confirm if launched for LatAm/Caribbean LPs] |
| Business hours — Investor Relations | Monday to Friday, 09:00 – 18:00 (UTC−4 / Atlantic Standard Time, Tortola) |
| Business hours — Compliance Officer | Monday to Friday, 08:00 – 17:00 (UTC+3 / East Africa Time, Dar es Salaam) |
| Out-of-hours engagement | Material AML / CFT matters and material event disclosures are received and acknowledged out-of-hours through the dedicated compliance mailbox. |
| Holidays | The Group observes BVI public holidays. The compliance mailbox remains monitored for material events. |
05 — Secure-message form
For unsolicited enquiries.
All form submissions route through the Compliance Officer's queue. Substantive engagement begins only after Schedule 4 self-certification. Information you submit is processed in accordance with the Privacy Notice.